And that comfort level means I now recommend DISH as much as possible to my clients. Troy saves his highest compliments for his relationship with and level of support he receives from Chris Bruno, his Strategic Account Manager for the Western U.S., and how that is then reflected in the high caliber of personnel in the DISH CI program. “At the end of the day, we can pre-install Troubled with service calls because the DISH boxes are so reliable that theyĭon’t shut down the control systems to which they are attached.Įquipment so he can pre-program the racks before installation. To integrate seamlessly with Savant, Control4 and Crestron means he is not The fact that DISH has done the back end work Technicians, white glove concierge service tailored to custom integrators, andĬorrect installation the first time – avoiding return visits. That bring the wrong equipment and who don’t conduct themselvesĪpproach does away with these worries and takes these frustrations off theįor a custom integrator like Lightworks, partnering withĭISH translates into time-savings and cost-savings. Spared interacting with a video provider for hours on hold, using technicians Troy reiterates that the level of highĮnd clients that they work with are comforted and reassured that they are Lightworks focuses upon both high rise home automation Reboot their control system due to the instability of the cable box. Reclaim control of the installation process, as well as to escape the horrificĮxperience of cable boxes resetting, powering down, and requiring the client to
I hate to tell them I told you so, but inĭISH’s white glove philosophy matched Lightwork’s need to Service of dealing with that carrier, to replace all of their boxes with DISH. In fact, I’m going out to an existing client who earlier insisted upon aĭifferent video service, who have grown frustrated with the poor customer And that comfort level means I now recommend Is then reflected in the high caliber of personnel in the DISH CI program. Television and know that they made the right choice to go with Lightworks toĬompliments for his relationship with and level of support he receives fromĬhris Bruno, his Strategic Account Manager for the Western U.S., and how that Midst of move-in, surrounded by boxes, they can relax and watch their The television service into the client’s home so that when they are in the Troy appreciates the ability to pre-purchase the client’sĮquipment so he can assemble AV racks before installation.
These worries and takes these frustrations off the plate for these homeowners. The DISH white glove approach does away with They work with are comforted and reassured that they are spared interacting withĪ video provider for hours on hold, using technicians that bring the wrongĮquipment and who don’t conduct themselves professionally. Troy reiterates that the level of high end clients that Lightworks focuses on luxury high rise projects and custom Provider was to recapture control of the relationship. While they had previously worked withĭirecTV, Troy indicated that his highest priority in working with a video In meeting with Chris Bruno and Frank DeFilippis. Three years ago as a result of hearing about the program at a CE Pro event, and Lightworks partnered with DISH’s Custom Integrator program That specializes in the incorporation of light, sound and home technology,Ĭustomized to their clients preferences and environments. LIGHTWORKS is an electrical contracting and integration firm Lightworks has been serving customers in Southern California
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